PK
Penny K

1 reviews | Active since Jul 2014

14 Sept 2016, 12:34

Vodacom or rather VODAGONE

<p>Moved to a new house with no coverage, reported it in June 2016, technical department came out said there was a problem, the technical department sent a request to the cancellations department to contact us regarding cancelling our contracts, I am still waiting for them to call.</p> <p>When we call nobody knows anything and send out technicians again and again!</p> <p>Arranged that my husband have authorisation on my accounts as I am currently out the country but when he calls they say he can't do anything on the account.</p> <p> </p> <p>VODACOM are totally useless and breaking the contract they have with me as they promised to offer me a service and at this stage there is not data service or customer service!!</p> <p> </p> <p>Stay away from taking out any contracts with Vodacom! Will never use Vodacom in SA or any other country due to the terrible service! Have been with them since they launch in SA and this is the thanks one gets!!!</p> <p> </p> <p>Even spoke to CEO's PA, sent emails to them and nothing!!!!!</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply14 Sept 2016, 13:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team