Vodacom or Another Provider?

I Need Help Vodacom service at Three Rivers is not only a joke but a disgrace. You cannot even do a sim swap in store without being laughed at by the consultant . Then I left the store after being told my account is in arrears when I called customers service I was told this is not correct. I was also told by customer service that the store should have however sold me a sim card but in store I am told to come back in 2 hours. Customer care says they can do it online if i have a sim card. Is vodacom becoming a laughing joke as a service provider ? How many other people are feeling this should we be moving big business and contract to another provider who actually wants our business?