GS
Gerrit S
1 reviews | Active since Dec 2018
08 Dec 2018, 01:07
Vodacom Operators refused service in Afrikaans for hearing impaired client.
Phoned Vodacom Customer service on 07 Dec 2018 in regard to my vodamail which works for only 3 minutes before i get a notification network error.
I am completely deaf in one ear and other one only 67 % hearing. First operator at customer service `s English accent (Black male) was so poor i could not understand him. I requested politely for an Afrikaans speaking operator.
Then the run around began. I was put through to SEVEN operators altogether and every time was told to hang on for an Afrikaans speaking supervisor -with much laughter and every time the next operator spoke first in 2 black languages, then switch to English (very poor), informing me i had to wait one minute for another Afrikaans speaking supervisor.
Are these *********** operators really the best Vodacom can afford ?..or is it payback time for whites who dare to ask for service in Afrikaans ?
Nobody can blame me for swearing at these black so called "human beings""
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
08 Dec 2018, 09:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Dec 2018, 09:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GS
Gerrit S's updateReviewer Update
11 Dec 2018, 20:28Well ,a consultant actually did contact me..asked a few questions - promised to phone back - never happened.
Then i went to a VodaShop, where i got absolutely brilliant service,however the problem still remains. Whenever i want to use my Microsoft Outlook Vodamail account, i get the msg "send/receive error"
Guy at Vodashop says lots and lots of customers complain about the same thing which is an INTERNAL VODACOM problem, therefore there is nothing he can do about it.
Got back home and another consultant from Vodacom contacted me. Asked a few questions, promised to call back - never happened.
MS Outlook is now a redundant program as I am not able to use the same email account i have used for the past 9 years,only because VODACOM can not fix their own servers.
Yet, my money is still good enough though. ( Funny, the first question a consultant always asks , is when last did you buy ....)
GS
Gerrit S's update11 Dec 2018, 20:28
Reviewer Update
Well ,a consultant actually did contact me..asked a few questions - promised to phone back - never happened.
Then i went to a VodaShop, where i got absolutely brilliant service,however the problem still remains. Whenever i want to use my Microsoft Outlook Vodamail account, i get the msg "send/receive error"
Guy at Vodashop says lots and lots of customers complain about the same thing which is an INTERNAL VODACOM problem, therefore there is nothing he can do about it.
Got back home and another consultant from Vodacom contacted me. Asked a few questions, promised to call back - never happened.
MS Outlook is now a redundant program as I am not able to use the same email account i have used for the past 9 years,only because VODACOM can not fix their own servers.
Yet, my money is still good enough though. ( Funny, the first question a consultant always asks , is when last did you buy ....)
GS
Gerrit S's updateReviewer Update
13 Dec 2018, 13:03Yeah, just as i thought No response whatsoever !
Since VODACOM is unable to rectify their server problem, I have to suffer the consequences. NO bank statements, NO notices from municipalities regarding vehicle licences, NO official correspondence possible, NO emailing friends ..etc..etc..
VODACOM, are you really this pathetic ?
Or do you suffer from *********** personal like the 7 i encountered when i first contacted VODACOM CUSTOMER CARE ?
I have a suggestion.....Take this useless entity and change its name to
VODACOM WE DON`T CARE service..
GS
Gerrit S's update13 Dec 2018, 13:03
Reviewer Update
Yeah, just as i thought No response whatsoever !
Since VODACOM is unable to rectify their server problem, I have to suffer the consequences. NO bank statements, NO notices from municipalities regarding vehicle licences, NO official correspondence possible, NO emailing friends ..etc..etc..
VODACOM, are you really this pathetic ?
Or do you suffer from *********** personal like the 7 i encountered when i first contacted VODACOM CUSTOMER CARE ?
I have a suggestion.....Take this useless entity and change its name to
VODACOM WE DON`T CARE service..