Vodacom operates *********ly

Good day all,<br> I've had a cellphone contract with Vodacom since August 2014 which I've been paying R480 per month for 75 minutes 200Mb of data and some SMSes, I had a Cap of R50 put on the contract to limit me from over using the line unless I topped up myself, from time to time I would topup with data bundles.<br> <br> On 28 October 2015 R 1148 was deducted from my account, so I immediately called the call centre to find out how my bill escalated to such an amount, I spoke to a consultant by the name of Nyiko ***, he said that I needed to get a Itemised bill which would cost me +-R22 to be able to see my bill breakdown. He said that my service was suspended since 24 October 2015 but on 27 October 2015 I used the simcard and there was no sign that service was suspended and no communication that my cap has been reached, and he continued to say that the cap wasn't always picked up by the system and theres nothing he can do about it.<br> <br> This is very frustrating because you plan ahead for certain things but vodacom seems content in taking your money without any worry of the customer<br> I will advise potential customers to steer clear from this network, its ********** in its operations<br>