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Sarel C
1 reviews | Active since May 2010
21 Jan 2023, 15:53
Vodacom operates ********* and they will **** you
I have been traveling overseas for 6 months. During this time Vodacom has charged my account with more than R3000 for bundles (R99 each) that I have not subscribed to. I have made a number of calls to their call centre. Most of the time the operator is *********** and cannot understand the problem. On the few occasions when she understands the problem, she confirms that I am not subscribed to any bundles and it should not happen, but sadly she cannot fix the problem.
Emails to Vodacom are sadly not answered also.
WARNING TO OTHER VODACOM SUBSCRIBERS: PLEASE SWITCH TO ANOTHER SERVICE PROVIDER BEFORE YOU TRAVEL OVERSEAS AS VODACOM WILL CHEAT YOU. BOTTOM LINE IS THAT VODACOM IS AN ********* BUSINESS
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Replies (2)
Vodacom's replyOfficial
21 Jan 2023, 16:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Jan 2023, 16:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Sarel C's updateReviewer Update
24 Jan 2023, 19:31As can be expected from a company like Vodacom, their reply is just an automated standard response full of empty promises. No-one from Vodacom contacted me. Just proofs again how ********* they operate.
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Sarel C's update24 Jan 2023, 19:31
Reviewer Update
As can be expected from a company like Vodacom, their reply is just an automated standard response full of empty promises. No-one from Vodacom contacted me. Just proofs again how ********* they operate.