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Trevor B
1 reviews | Active since Apr 2012
25 Apr 2023, 10:33
Vodacom opens *****ulent accounts
Vodacom opens *****ulent accounts and then makes it the my problem. There was an enquiry on my credit record from Vodacom on the 10th April. I phoned Vodacom to assist with this. First I get told they can't check because I don't know the cell number. Then they use my ID number. The lady said she can see something but basically refused to tell me what it is. Now I need to run around and print documents, scan them, email them and then hope Vodacom actually does something about it. Then I get told it takes 7 to 14 working days for them to sort it out. So in short Vodacom opens an account without verifying any documents within a few minutes, but it takes 2 to 3 weeks for them to investigate.
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Replies (5)
Vodacom's replyOfficial
25 Apr 2023, 12:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Apr 2023, 12:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Trevor B's updateReviewer Update
03 May 2023, 10:40So now a week later and I have no idea what is happening. Instead of the ***** department dealing with the issue, I get an email saying they sent it to the sales department.
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Trevor B's update03 May 2023, 10:40
Reviewer Update
So now a week later and I have no idea what is happening. Instead of the ***** department dealing with the issue, I get an email saying they sent it to the sales department.
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Trevor B's updateReviewer Update
03 May 2023, 12:32On the line with the call center for 15 minutes now. The consultant doesn't seem to have a clue what to do and sounds like there is no interest whatsoever.
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Trevor B's update03 May 2023, 12:32
Reviewer Update
On the line with the call center for 15 minutes now. The consultant doesn't seem to have a clue what to do and sounds like there is no interest whatsoever.
TB
Trevor B's updateReviewer Update
03 May 2023, 16:09Thank you to the lady that assisted me today. She contacted all the different departments to help me with my query and get some answers.
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Trevor B's update03 May 2023, 16:09
Reviewer Update
Thank you to the lady that assisted me today. She contacted all the different departments to help me with my query and get some answers.
TB
Trevor B's updateReviewer Update
08 May 2023, 17:11After spending more than an hour on the phone, I go to Vodacom at The Glen to make sure that the account is actually cosed and guess what? Still open. Don't know which way to go with this company anymore.
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Trevor B's update08 May 2023, 17:11
Reviewer Update
After spending more than an hour on the phone, I go to Vodacom at The Glen to make sure that the account is actually cosed and guess what? Still open. Don't know which way to go with this company anymore.