Vodacom opens account under my name with someone else’s Id number. *****.

Vodacom has sent me an email telling me that I have opened an account. I have not opened any account with Vodacom. I reported this via their customer care email and their response was that I should send the cell phone of the account. The contract they say I have opened (which I have NOT) does not even have a cell number and the ID is not even mine. This is ********** activity. Vodacom has not attended to my customer care request to resolve this with the utmost urgency!