Vodacom opening up a number without my permission

<p>After terminating my contract with Vodacom and porting my number to different service provider - Vodacom subsequently opened a "ghost" number without my knowledge to my ID number and now deducted my account for it. This was never communicated to me. After logging service request to load the refund - S3/gyw26/69tt0, the request closed without any communication and after phoning today(speaking to 12 agents) no one was able to explain or assist. One agent could even pick up my ID another one agreed this amounts to ***** by Vodacom. How can Vodacom open up a contract without my knowledge? Can Vodacom provide me with proof that I gave permission for them to create this number for me?</p>