Vodacom opening ********** accounts

Item: Vodacom
Rating: 1
Author: Daniel N

I am absolutely sick and tired of dealing with this company.

In 2019 Vodacom **********ly opened an account in my name with no confirmation or acknowledgement from me and then blacklisted my name cause I refused to pay for this account. I have been fighting to get hold of your "*****" department since June 2019 and I haven't received one response other than "they will get back to me". Can you explain to me how it has taken over 3 years and I am still fighting this stupid mistake your staff made.

I have asked to see the contract that was signed in my name, and your staff refuse to send that to me. I don't even have a Vodacom Sim Card, yet I am still fighting for your company to remove the blacklisting on my name which was done by your Company.

FIX THIS NOW and do not give me your standard "We will get back to you response". Either get a manager to call me, or fix your companies mistake

Helpful (0)

Replies (2)

Vodacom's replyOfficial

09 Oct 2021, 12:40

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply09 Oct 2021, 12:40

Official

Daniel N's updateReviewer Update

11 Oct 2021, 12:57

The feedback I have received is that the team is investigating this. This has been going on since 2019 and cause of this I am unable to get any credit thanks to your company.

If this would have been resolved by removing my name from ITC then it would be fine. But communicating with your Facebook team which I don’t get what I request. Trying to call your call center where no one is able to help.

Exactly what am I supposed to refer to?

Daniel N's update11 Oct 2021, 12:57

Reviewer Update