Vodacom opening data requests on contract phones without the owners consent

After Vodacom saw this review, one of their call centre agents called and promised that they will listen to the recording to confirm if i didn't tell them to open this service and if i didn't they will do something. Then they called after listening it and confirmed that the line was opened by the agent who was helping me so they will refund me the money it usually takes 7-14 working days to reflect. And they will call me before they do the transaction. Yesterday some lady from vodacom and started by asking me my daughters age, i told her she is 10 then she said don't you think she is too young to own a phone at that young age i said i had reasons why she has one and gave her my reasons though i didn't have to. Forgetting that if it wasn't for my daughter, they wouldn't have the 3 year contract me. Sometime if the company did wrong it must just accept and do the right thing. Then she said they can't refund me instead they can give me discount. I was so ****ed off again, why did they allow the first agent to tell me they will do a refund then change the story later. I somehow feel Vodacom doesn't respect its African call centre agents and their bosses at all bcos they make them do some decisions then whites come and changes the decision made. They make them look bad to us customers. And i wouldn't be surprised that they deducted the amount from the poor agent's salary while they refused to refund me. So I'm still saying vodacom is a ****