Vodacom opened online *****s account with my id number

I’m a very unhappy South African citizen with Vodacom company they open an online *****ulent account under my Id number and my name.I personally went to the nearest Vodacom Mall @ Reds where I was instructed to bring an Affidavit stating that I never opened any account with Vodacom I took my time doing all that and went back to drop this affidavit the person who assisted me told me that the matter will be sorted as soon as possible to my surprise when I was applying for a house I’m told I’m owing Vodacom I never in my life owned a contract phone from Vodacom no one has ever asked for my Id to give me the phone I’m told I bought After dropping the affidavit at Vodacom shop Mall @ Reds I received messages from Vodacom as follows

Dear Vodacom Customer. A service ticket with reference number EC-1TZV-2EKTQZ has been logged to a support team for investigation. Thank you Vodacom.

Dear Vodacom Customer. Your service ticket with reference number EC-1TZV-2EKTQZ has been assigned to a support specialist for assistance. Thank you Vodacom

Dear Vodacom Customer. Your service ticket with reference number EC-1TZV-2EKTQZ has been closed. Thank you Vodacom.

My bond application is on hold because they need a letter confirming that I never had an account with Vodacom.

Unfortunately I cannot pay for the product that I never received nor used Please assist.