VODACOM OPENED AN ACCOUNT ON MY ID NUMBER BY ****MERS AND *****STERS

I was notified by by a callcentre that an account was opened under my name name surname & Id number. The account was opened by Vodacom online on 28 Aug 2023 without even going deeper to make sure that it really was me or not but they opened the account based on ***** documents,,,IS THIS HOW YOUR'LL operate.When i was notified after the account opened I immediately asked them to flag it red & close the account asap, however I had to go to Vodacom Midrand & a reference number & submission to the ***** dept to inform them to close it.Till now the account is still open & no feedback from them,it shows that anyone SA id can be ****med and Vodacom is not doing there background checks properly.This is bad service from Vodacom when the ****mers account is still open,WHAT ARE YOU WAITING FOR!!!!!WHY CANT YOU BLOCK IT ASAP. I am ****ed off at them & will be laying charges as my name & ID has been compromised.