Vodacom opened a *****ulent account in my name

I have had an extremely bad experience with Vodacom and their ***** resolution section since July 2023. In mid July I noticed a small debit go off my current account with a reference number, telephone number and Vodacom. I have never been a customer of Vodacom and so went into one of their branches to query this. I was told that this was not a Vodacom account number by one of the people at their satelite office. The next month, anothet amount went off - in August. I went in again and was told that "Sorry, it actually is a valid Vodacom account number". I was given a ***** line to phone - no one ever answered it. I did email the address given and received no response so back I went and was given a different email address. Eventaully I received an acknowledgement that it was a *****ulent account. However, since then and despite many an attempt to call -no one answers ever! - and after many emails, money is still going off my account. Large amounts are taken off monthly that I have to get my bank to reverse. I cant use customer service at Vodacom as you need a telephone number and although I have the *****ulent account number to quote, the telephone number associated with this account keeps on being changed and you need a valid phone number to use their call in service. I receive emails from the ***** department saying that ***** has been confirmed but the money keeps going off. I have asked them several times to call me, to explain how someone could open an account in my name without my ID and without my signature and without me present but I have yet to have a call as a response. This is so appalling and frustrating. I trust someone who can do something will contact me but after 6 months of this frustration I've eventually resorted to Hello Peter