tM
thabang M
1 reviews | Active since Jun 2020
10 Jun 2020, 15:59
Vodacom ONT release delay
SR*** & SR*** refers.
I cancelled my fibre subscription with Vodacom late in April this year because of their Fair usage policy. The problem i have now is that Vodacom does not want to release my ONT so i can move to a new ISP. The sad thing is that i made the cancellation after 50 days ago for the fibre and the ONT to be released but the company is still dragging its feet in releasing the ONT despite having cancelled my fiber subscription over two weeks ago. The less said about the call center the better. I am really disappointed and will not be using any of their products/services going forward.
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Replies (2)
Vodacom's replyOfficial
10 Jun 2020, 18:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jun 2020, 18:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Jun 2020, 17:05Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been contacted today and provided feedback with regards to your query.
Apologies for any delays and inconvenience this may have caused. Regards Consumer Website Team
Apologies for any delays and inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply11 Jun 2020, 17:05
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been contacted today and provided feedback with regards to your query.
Apologies for any delays and inconvenience this may have caused. Regards Consumer Website Team
Apologies for any delays and inconvenience this may have caused. Regards Consumer Website Team
Best regards,