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Prin M

1 reviews | Active since Feb 2016

14 May 2019, 19:32

Vodacom only wants your money, your safety does not matter

This terrible company had put a credit limit bar on my phone and I keep calling the call center who can not seem to resolve my query. They keep telling me they have escalated the matter to the acquisitions department and this was on Sunday the 5 May 2019. I can not make any calls and because I am on the road all the time I fear on the event of an emergency I am helpless. It seems Vodacom and their staff don’t really care and are happy to debit my account at the end of every month. All they care about is money...,the strangest part is I can not phone or sms yet my bill just seems to be increasing. Vodacom just know tomorrow I am traveling outside of Gauteng with no means of communication.

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Replies (2)
Vodacom
Vodacom's reply14 May 2019, 19:46
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply16 May 2019, 08:09
Official
 
Dear Prinisha 

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced. 

Have a great day further. 

Vodacom Consumer Website Team