Vodacom - only promises and no service

Trying for nearly 8 weeks to get fibre and internet on the no1 estate in SA with Vodacom with no success. Being referred from the one to the next. All enquiries are “esculated” - to whom or where nobody can tell me. Even tried to call the CEO’s office this afternoon with no success. They refused to transfer me - selling all my Vodacom shares tomorrow - the most pathetic service ever experienced. What can be so difficult ??? After posting my experience yesterday I received a call this morning and got promised feedback and success but to again seemed to be only a promise. I challenge the CEO to solve this problem - I am instructing the cancellation of all our company’s Vodacom contracts. Only option left is media !!!