KG
Kelly-Anne Gibbs
1 reviews | Active since Nov 2014
08 Jan 2021, 16:15
Vodacom ONLY LIES
You really have become an awful business. First you take away the talking points and give us Vidabucks, which don"t sell bundles you really want, then if you win a limited time period bundle on vodabucks, you make it impossible to use. I won that and went to check what bundle I could purchase, I then went to purchase the airtime to buy the bundle I wanted, but when I tried to go back to the vodabucks store, took 5 times, cause the app constantly went offline, the bundle I wanted had disappeared. Please stop only caring about how much money you can make from your customers, and care more about your customers. Very UNSASTIFIED
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Replies (2)
Vodacom's replyOfficial
11 Jan 2021, 08:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jan 2021, 08:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Jan 2021, 11:13Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for your feedback based on your experience. We will address with the relevant teams.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for your feedback based on your experience. We will address with the relevant teams.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jan 2021, 11:13
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for your feedback based on your experience. We will address with the relevant teams.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for your feedback based on your experience. We will address with the relevant teams.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,