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coenraad J
1 reviews | Active since Sept 2014
29 May 2019, 09:55
Vodacom only Interested in Sales
I have been contacted by a Vodacom representative informing me that my data (2GIG) package will expire end June and whether I will like to renew. As I started to explain that I recently installed fibre and that I am not using this anymore, she decided to end the call in the middle of my explanation when she realised she will not be getting a sale. I will really like to have the contact details of this person and if she feels like they should only talk to customers when there is potential of commission to be made. Further that I will like this data service to be cancelled upon expiry.
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Replies (2)
Vodacom's replyOfficial
29 May 2019, 11:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 May 2019, 11:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
29 May 2019, 11:19Dear Coenraad,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Vodacom's reply29 May 2019, 11:19
Official
Dear Coenraad,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)