Vodacom only cares to upgrade and once it is done you can't get any service

I have 2 contracts and my boyfriend was using the one as I did not need the extra contract. So I waited for the end of the contract to cancel or transfer it over to my boyfriend. The consultant said we HAVE to upgrade it before transferring it over. I asked a number of times before upgrading if it would be a problem to transfer. As I did not want the extra contract any more.

We gave him all the documents required to transfer it over and the sales consultant said all was approved so we moved forward with the upgrade. As this was the procedure?? Since then I have spent countless hours on the phone to vodacare and 6 visits to the store and with promises that it would be sorted by the end of the day, or in the next ten minutes and over and over again it has not been done. I am now sitting in Vodacom for the 7th time each which takes about an hour to try get this resolved and transfered. I have spoken to the manager more than once with zero help, I just can't understand why this is so difficult.

I have been a loyal vodacom customer but flip this is seriously bad service.