Vodacom only cares about the money not about their clients. As the most expensive service provider in the country should your service not be on par?

To Vodacom As the most expensive service provider in the country one would hope the service would be on par, Unluckily it is the complete opposite. I asked for a complete analysis of my data usage what do I get in return a letter saying there is nothing wrong with your usage. If all I wanted was to hear nothing was wrong I would have phoned in and asked to see how and where my data is going not for you to tell me everything is ok when it clearly is not. Secondly I am paying for service that I am not getting, I am just over 3,6 kilometres away from 1 of your towers and yet day after day call after call I cannot hear most of the conversation and so also the people on other side cant hear me, so i log a problem wait a year and then i log a problem, complain enough for a technician to be sent just to be told something is not right, no i lie what I did get is one of your employees questioning my moral compass for daring to ask for service I am paying a fortune for, and yes another month has gone past with again no feedback and definitely no results. All I can say at this moment about Vodacom is, in my opinion, you guys only care about the money, definitely does not feel like you care about your clients. One last question why would you think it is fair to take my data I paid for away after 30 days. When you put fuel into your car does the fuel station claim back what you did not use in the month even though you paid for it?