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EG
Edwin G

1 reviews | Active since May 2011

04 Dec 2022, 16:35

Vodacom only allowing me to take expensive deals on upgrades

I have noticed I am due for an upgrade on my number on one of my vodacom contracts. Well I browsed on the internet and found a deal that I want. When I try to upgrade my number when logged in it wont allow me to upgrade and only gives me the expensive deals that I can upgrade. Im a long time loyal customer with over 10 years with Vodacom and now it wot allow me to take the upgrade deal I wont and only allows recommended deals that I can upgrade. It will allow if I take a new contract to get this deal Samsung A53 5G awsome black+ Samsung galaxy Watch 5 on a Red Flexi 245 Top Up for R548 on x24 months

Very disappointed as it seems they want to rip me off as they are doing on my current contract I fell for. Now I find a good deal online and they block me? Only giving me the expensive deals

0
Replies (3)
Vodacom
Vodacom's reply04 Dec 2022, 17:39
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
EG
Edwin G's update05 Dec 2022, 10:38
Reviewer Update
Now this does not solve the problem. How do I get this spcific contract? Not interested in recomended
EG
Edwin G's update08 Dec 2022, 16:44
Reviewer Update
Well no one helped in the end after x5 attempts I got the contract but now No device available. I greed to wait for the device. I still hve no explenation as to why I did not qaulify in the first place and only qualified for expensive contracts.

They are also going to charge me over R400 for the last 3months. This will be the last time they catch me like this. People please never ever upgrade before the time its a mess and a struggle. Now I wont have my new phone for my birthday on Saturday, well done Vodacom. For a loyal customer of over 10 years your service has degraded like Eskom.