Vodacom Online Worst services.

I app**** for a Sim Card online for a contract which is on promotion. I have given them the correct delivery address(Office Address) for the sim card to be delivered. But the Vodacom team used my home address instead for the delivery of the card. i have been constantly contacting the Vodacom customer care to find out when i will be receiving the order. I have placed this order on Feb 18th. I have contacted the Customer Care again on March 12 to find out when i will be receiving the sim. The consultant said that she will escalate the matter but it seems Vodacom escalation team takes a minimum of 5 working days to contact me and give me just information that they will escalate the matter. Worst ever Online service that i have ever faced. Reference number that was given to me on Feb 19th is ********** 2