1 reviews | Active since Jul 2016
Vodacom Online - Worst Service I have ever experienced
<p>Long and short of this review is that the Vodacom online department is absolutely useless. Never ever upgrade your cellphone contract via the online portal, about 20 phonecalls later, another 20 phonecalls that never got returned as promised, multiple complaints and fights, multiple attempts to escalate to management (who never ever seems to be available to talk to when I phone), the courier company getting it wrong multiple times and providing no order tracking platform whatsoever, my innitial order being wrongly captured by the agent I did the upgrade through etc, etc, etc, etc. After a month have not received my handset and virtual reality device as agreed upon and finalised telephonically after my online upgrade request on the 10th of June 2016. This is without a doubt the worst service I have ever received from any service provider in my life. Yet the only thing I can do is litterally go through this frustration day by day by day dealing with these people until it is somehow by some miracle eventually resolved. I have a feeling by the time I receive my new handset it'll probably be time for another contract upgrade........I can promise you one thing, it definitely wont be through VodacomOnline again.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for the automated reply Vodacom. I wont however be holding my breath with regards to anybody calling me though. Over the last month I've heard that same empty promise multiple times from multiple Vodacom staff (in fact I heard it twice again yesterday) without anything ever happening.
Thank you for the automated reply Vodacom. I wont however be holding my breath with regards to anybody calling me though. Over the last month I've heard that same empty promise multiple times from multiple Vodacom staff (in fact I heard it twice again yesterday) without anything ever happening.
So let's continue down this road of complete imcompetence. As I expected I never received a single phone from Vodacom at all since my last comment. I phoned them a few times again to follow up but as usual there was no resolution and frankly no urgency or attempt to assist me through my frustration. Everytime I asked to speak to a manager or person of influence I always got told there isn't anybody available at that time but that they will take my contact details and someone will be in contact with me......which obviously never happened. After phoning one last time last week and insisting that I receive and update on my order I was told that the device was shipped but found to be faulty at some point during the delivery cycle and had to be returned, I would apparently be updated as to next steps in a day or two. (Ok but could somebody not at least have contacted me to inform me about this?). Anyways, after another few days of silence without any feedback I eventualy gave up and decided to go in to a Vodacom outlet store yesterday to get an actual real live person to try and assist me only to find out that the entire order has actually been cancelled by Vodacom and that I now need to re-apply and start the entire process again after having to go through all of this since applying on the 10th of June. (Once again not a sinle phone call to inform me that the order had been cancelled so I would have waited another 2 or 3 weeks like an idiot without there even being a valid order on the system anymore).
How does one justify staying with a service provider like this when there are so many options out there at the moment, to be treated like this is just absolutely unacceptable, especially since I've been a Vodacom customer for close to 15 years now.
So let's continue down this road of complete imcompetence. As I expected I never received a single phone from Vodacom at all since my last comment. I phoned them a few times again to follow up but as usual there was no resolution and frankly no urgency or attempt to assist me through my frustration. Everytime I asked to speak to a manager or person of influence I always got told there isn't anybody available at that time but that they will take my contact details and someone will be in contact with me......which obviously never happened. After phoning one last time last week and insisting that I receive and update on my order I was told that the device was shipped but found to be faulty at some point during the delivery cycle and had to be returned, I would apparently be updated as to next steps in a day or two. (Ok but could somebody not at least have contacted me to inform me about this?). Anyways, after another few days of silence without any feedback I eventualy gave up and decided to go in to a Vodacom outlet store yesterday to get an actual real live person to try and assist me only to find out that the entire order has actually been cancelled by Vodacom and that I now need to re-apply and start the entire process again after having to go through all of this since applying on the 10th of June. (Once again not a sinle phone call to inform me that the order had been cancelled so I would have waited another 2 or 3 weeks like an idiot without there even being a valid order on the system anymore).
How does one justify staying with a service provider like this when there are so many options out there at the moment, to be treated like this is just absolutely unacceptable, especially since I've been a Vodacom customer for close to 15 years now.