CS
Chantelle S

1 reviews | Active since Jun 2019

07 Apr 2021, 09:23

VODACOM ONLINE WORST SERVICE EVER!!!!

Upgraded my cellphone contract with Vodacom Online on 05/04/2021 for the package Smart Top Up Data 4gig which included 4gig data, 150minutes, 25 smss with a Iphone 12 for R619.00 x 24 months. I accepted the deal and got an confirmation email, reference number VODACOMONLIN-***. On 06/04/2021 I received an email with a invoice of R1936.99 per month that I will be billed for each month. I phoned Vodacom Online on 06/04/2021 to query the amount and the call centre agent told me that there is a problem with the amount on their website and as per the disclaimer on the online website Vodacom is allowed to make mistakes with the cost of upgrades. I ask to cancel the upgrade and asked for a reference number and the lady put the phone down in my ear. How ********* it is to give wrong billing amounts just to get an upgrade through. Today (07/07/2021) I phoned Vodacom again for a reference number, was transferred 4 times to different agents just not to be given a reference number. No one can give me a reference number?????

Never upgrade through Vodacom Online. They are ************* and will indulge you in any way just to get a deal through!!!!

VODACOM ONLINE SERVICE IS THE WORST EVER!!!!!!!!!! FUNNY ENOUGH I WAS WARNED BY A VODACOM DEALERSHIP BUT STILL GAVE IT A SHOT!

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Replies (1)
Vodacom
Vodacom's reply07 Apr 2021, 11:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team