vodacom online website

so i was promised a call back and no one has call me back from vodacom so i ended up getting in touch with them and someone in the call center has processed a samsung galaxy A20 and sent out delivery to a wrong address when i had ordered a samsung galaxy s10 from Vodacom and have not received feedback instead they said an order with my banking details was placed and when i spoke to the agents many times all they do is take your phone number and never calls back. i had to go online and try chatting on the online chat and rude agents have ended the session without giving me an answer has to what is going on . Vodacom never expected this from you guys . worst staff member never got any help and yet yourl have my banking details and decided to allow your agents to process their own orders under my id number as well as my banking details. i have spoken to a manager and she has promise a call back within minutes after listening to the call recording till now i am waiting with nothing. this is really disappointing . Worst experience ever . even my friends and family members are cancelling off now due to what has happen. your staff members at the call center is really bringing your business down and it seems like we customers are been taking for a ride. My banking details and id number is been used and nothing is been done about it yet i complained many times to different agents and no help. i never placed an order for a samsung galaxy A20 how did that come on my name well vodcom employes staff members who plays along with customer id number and banking details which is totally wrong .