1 reviews | Active since Dec 2016
Vodacom Online - Useless Service Awards 2016
<p>It is without much surprise that Vodacom has once again managed to live up to its famed status of not only being a ********** service provider, but that they take no shame in employing the most *********** people they could possibly find.</p> <p> </p> <p>After placing an order online with Nkululeko at Vodacom - for a new line and phone - additional to my current line, I've experienced nothing but terrible service.</p> <p> </p> <p>To cut a long story short, and sparing the general public the agony of reading through reviews of 7 horrid consultants at vodacom online, the eventual delivery attempt of my order today, 19 December, was my end.</p> <p> </p> <p>Trusty Nkululeko, at Vodacom online, informed me in as many words that because I won't be at home during the time that RAM Couriers will be delivering my order I can write a letter and nominate a proxy to accept my order on my behalf as long as a copy of my ID, Proxy ID and Letter is handed to RAM Couriers. RAM Couriers said that they cannot accept it - jumped in their truck and sped off.</p> <p> </p> <p>After contacting VODACOM, I am now informed that it is no longer their problem and that I will have to sort it out with Ram Couriers.</p> <p> </p> <p>So, Well done VODACOM! You've yet again proven to be absolutely useless. Although, all credit can not go to your company in its entirety - Nkululeko (Who's apparently still on lunch since 13 December) HAS to be acknowledged.</p> <p> </p> <p>Please take the time in 2017 to fix your business and perhaps get your employees the training they so desperately require!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Please make sure that it is the most Senior consultant in your department.
Please make sure that it is the most Senior consultant in your department.
