ET
Ernst T

1 reviews | Active since Dec 2016

19 Dec 2016, 12:59

Vodacom Online - Useless Service Awards 2016

<p>It is without much surprise that Vodacom has once again managed to live up to its famed status of not only being a ********** service provider, but that they take no shame in employing the most *********** people they could possibly find.</p> <p> </p> <p>After placing an order online with Nkululeko at Vodacom - for a new line and phone - additional to my current line, I've experienced nothing but terrible service.</p> <p> </p> <p>To cut a long story short, and sparing the general public the agony of reading through reviews of 7 horrid consultants at vodacom online, the eventual delivery attempt of my order today, 19 December, was my end.</p> <p> </p> <p>Trusty Nkululeko, at Vodacom online, informed me in as many words that because I won't be at home during the time that RAM Couriers will be delivering my order I can write a letter and nominate a proxy to accept my order on my behalf as long as a copy of my ID, Proxy ID and Letter is handed to RAM Couriers. RAM Couriers said that they cannot accept it - jumped in their truck and sped off.</p> <p> </p> <p>After contacting VODACOM, I am now informed that it is no longer their problem and that I will have to sort it out with Ram Couriers.</p> <p> </p> <p>So, Well done VODACOM! You've yet again proven to be absolutely useless. Although, all credit can not go to your company in its entirety - Nkululeko (Who's apparently still on lunch since 13 December) HAS to be acknowledged.</p> <p> </p> <p>Please take the time in 2017 to fix your business and perhaps get your employees the training they so desperately require!</p>

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Replies (2)
Vodacom
Vodacom's reply19 Dec 2016, 13:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

ET
Ernst T's update19 Dec 2016, 13:11
Reviewer Update

Please make sure that it is the most Senior consultant in your department.