Vodacom online useless

I app**** for a contract online on 27th Dec ,On 29th I had to phone for feedback ,I spoke to wandile and he said they need my vetting documents he gave me his email adress and I send it to him while I was on the phone with him ,I rec a email stating vetting is happening on my ID nr ,On the 02 Jan I phoned in again and asked what is happening with my application ,Wandile said O it has been cancelled ,I asked by who and why he just tells me he does not know I must do a new application and he will phone me back to tell me what is happening why it was cancelled ,Today is the 5th still no phonecall from wandile or Vodacom . I did a new aplication on 02 Jan as instructed ,I reicieved a email stating I must send my documents which I did,I phoned on the 3rd no one could give me an answer again ,I phoned on the 4th no one can give me a answer ,I phoned on the 5th the lady said there is no application I told her I have a vetting nr and she just proceeds to cut the call ,I phoned back again and then was told by another lady I did a aplication on 27th October at game welkom which I did not do I was in CPT in october,So cause of that reason I am declined ,why was I not told this on 27Dec when I app**** Why not told this after all my phone calls ,Your online sales teams are useless and incompatent ,I will no longer pay any money towards my vodacom contract I have with you ,I will also block your debit order ,I will take this matter far and wide and inform everybody I know not to use VODACOM as your afterservice id pathetic