Vodacom Online Useless

My wife pre-ordered her Samsung S24 Ultra online the day they became available (Watch and Buds included). All went through and was successful. I called the next day to confirm and was told( By Monica) the watch is out of stock and they not making that colour anymore, after much back and forth and I asked to speak to the supervisor (Akshay) who explained to me all of the order was sorted except the watch which he said I would have to wait on stock which I said I was fine with (he also said he would look into it more and get back to me) This was 2 Fridays ago - I have not heard back from him. Another agent has called me to tell me they found a watch, but the buds are not out of stock, and they can't get that color I wanted. A few days later Monica called me back to tell me they still can't get the watch I ordered? what is going on over there? Why are these people employed that can't do their jobs - cancelling all 3 of my contracts with you seems like a way better option.