Vodacom online upgrading of contract *****.

I have been a customer with Vodacom for over 20 year, but during my last two phone upgrades been very disappointed in the way it happened.

Two years ago I upgraded roughly 5 days before the end of the month where the contract price was advertised as R189. First bill comes through and I am charged R199. Excuse Tariffs went up the first of the next month. I am sorry, that constitute as false advertising. I paid for the R10 and stayed with Vodacom even though I know they are more expensive.

Two years later, Time for a upgrade. I select a package that was different but stated 100 mins, 1GB, 25 sms (1GB Red). Get an email confirmation of this upgrade. Just to find out my current package was renewed at 75min, 1GB, 25 sms. Now I am struggling a week to have this rectified. (1GB Smart)

Then the Quote that I received via email, immediately after I submitted my Upgrade request, that correspond to the selection online; differs from the one the agent forwarded to me, a week later.

I would appreciate it if Vodacom can admit they make mistakes and rectify customer contracts sooner than have the customer run around fuming trying to sort out their issues. This is supposed to be automated and easier?