CE
Carina E
1 reviews | Active since Sept 2021
10 Feb 2025, 08:48
Vodacom online upgrades/migration ****
I have been with Vodacom since my first contract in the 1990. I have over the last 6 months been trying to get them to reverse online upgrades being done that I decline once I receive the quote and they just dont sort it out. I have 3 outstanding issues by now and still I'm being told: it's under investigation. I will escalate the issue. My mistake - I don't check the invoices in detail and now that I'm starting to question what they are doing I see there are a lot of things I've been charged for!!
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Replies (2)
Vodacom's replyOfficial
10 Feb 2025, 12:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Feb 2025, 12:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Feb 2025, 13:26Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the package reversal was already done with order ***, effective month end.
We have also processed a credit for the differnce billed which will reflect on the March 2025 statement. Regards Consumer Website Team
We have also processed a credit for the differnce billed which will reflect on the March 2025 statement. Regards Consumer Website Team
Best regards,
Vodacom's reply11 Feb 2025, 13:26
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the package reversal was already done with order ***, effective month end.
We have also processed a credit for the differnce billed which will reflect on the March 2025 statement. Regards Consumer Website Team
We have also processed a credit for the differnce billed which will reflect on the March 2025 statement. Regards Consumer Website Team
Best regards,