NH
Nico H
1 reviews | Active since Nov 2011
01 Apr 2019, 09:43
Vodacom Online upgrades - Shocking
Upgraded online on Thursday already , have phoned Vodacom numerous times and everythime they say Upgrades will have to phone me to confirm. IT HAS BEEN FOUR DAYS!
The online upgrades is suppose to be easier and simpler. I phone ********** 4 but the service is truly shocking
So be warned - DO NOT UPGRADE ONLINE!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Apr 2019, 09:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Apr 2019, 09:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NH
Nico H's updateReviewer Update
01 Apr 2019, 10:02Sorry but I do not believe you! I have been waiting since Thursday for my upgrade! You should not be promoting this as it is terrible
NH
Nico H's update01 Apr 2019, 10:02
Reviewer Update
Sorry but I do not believe you! I have been waiting since Thursday for my upgrade! You should not be promoting this as it is terrible
Vodacom's replyOfficial
01 Apr 2019, 12:15Dear Nico,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Apr 2019, 12:15
Official
Dear Nico,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team