Vodacom Online upgrades made a mess with my contract upgrade

Once again Vodacom online upgrades disappoints. I was due for an upgrade since my contract is ending November.Phoned Vodacom online upgrades and my contract was upgraded to the S90 router+ Huawei mifi router for R499X36 months. I received my parcel on the 10th of October and was told by the agent that only from the 1st of November the router will work with the existing sim card I have. Guess what now it's not connecting. Went to Vodacom The Grove and the sim card is not connecting, I had to do a sim swap as it was thought there is a problem with the sim card, it's also not working now the new sim and had to pay R64 which was not necessary. If other sim cards with other numbers are inserted into the S90 router then it connects, but sim cards old and sim swap with my number doesn't connect. Customer service that I phoned tried to help but doesn't connect, went back to Vodacom The Grove again for the second time, they also don't understand what a mess up the online upgrades team did to my number. I want to cancell this upgrade the online upgrades team did and want The Grove Vodacom to help me with a new upgrade. Terrible service from the online team