Vodacom online upgrades a joke

I have had the most terrible service from vodacom over the last 2 months. I have been harassed non stop to get an upgrade, I then get told that it's easy and quick to do it online so I proceed to upgrade to the new Samsung S21 with an additional phone and travel charger, the lady says everything is fine, someone will call me about delivery and it will take 3 to 5 business days. 5 days lady no one had called me, I then call to ask what's happening and they are like oops it wasn't released but now the order is released so 3 to 5 days, again no one calls to confirm that the order is on its way, I call again and say just cancel this, customer says no they didn't have any stock so I asked why this wasn't communicated to me, the they said that they will call the nearest shop to me get the order ready and I can pick it up, no call again to confirm, I call back to customer care and they said they cancelled the order. After trying to get to complaints online upgrades or store calls and says the order is booked again and I need to wait for a call to confirm the order. That was last week, once again no call no message.

Absolutely disgusting service.