Vodacom Online Upgrades

<p>Hi there</p> <p> </p> <p>Firstly please let me know if your online chat line is down as I have been trying for days to get online and I am unable to.</p> <p>Second of all - I upgraded online - about 3 weeks ago - 2 x Vodafone tabs. One didn't work. I reported this within 5 days - finally a friendly guy by the name of Aiden managed to get them collected. Yesterday I called again and the tabs have not been received so alas still no tabs, this time I got told to call back. Just wondering if it usually takes a month to get one upgrade right, and also how many times the customer needs to do the follow up? I am not happy with the 7inch tabs and want 10inch tabs. Please could someone assist - It seems I have been forgotten - highly annoying as the tablets were birthday presents.</p> <p>Thank you</p>