Vodacom Online Upgrades
<p>Did 2 upgrades on the Vodacom online portal, on the Vodacom Monday Madness Special for the PowerTab @ R99p/m with 500mb. Both upgrades went through and we received the devices the next day. Brilliant right? No, not at all. The document that you get at the end of the upgrade, that you can print out, showed a different monthly amount (R129p/m and not the advertised R99p/m special) and also none of the documents shows any of the numbers that have been upgraded.</p> <p> </p> <p>So then, of the 2 devices received the one was faulty and sent back and pick up was arranged and happened very quickly, the 2nd device we had to find out that the upgrade went through on the wrong number which belongs to my wife. To get that sorted the 2nd device had to be picked up and returned as well. Really strange though, because to this day, my wife's number is still getting smses that she is due for upgrade on the 17th of April 2017.</p> <p> </p> <p>Now both devices have been returned, my wifes contract migrated from a Red Advantage with 700mins per month to a 250mb data package with no minutes, no upgrades can be done, we have none of the devices and after sending 20 something emails, we still have no answer on when what is going to be resolved.</p> <p> </p> <p>I never understood why so many people port they're numbers to other networks, but I know fully and frustratingly understand 100%</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
So after Vodacom rep**** on here 2 days ago that a consultant will be contacting us, all we have to show are 3 missed calls from an unknown number that we cant phone back or even confirm it it was indeed Vodacom attepmting to resolve the issue. No sms, no email... Nothing.
I got another reply from the long email converstation between myself and Kendell after I asked him about the status of the upgrades after the devices have been collected, and this is the tone of rep****s that you get dealing with these guys:
to Vodacom
Kendell, you are sending replies with no answers to the questions I asked about what the status are of where the devices are now, how much longer it is going to take and so on.
Im taking it up on Hello Peter and see if I can get in touch with someone who can provide answers to the actual questions that Im asking.
On 03 May 2017 08:28, "Vodacom Online Admin" ********** wrote:
Hi Johan van Heerden,
Ticket: https://vadminlikeminds.freshd esk.com/helpdesk/tickets/6530
Kindly be advised that the devices are collected by ram,ram then sends the devices to the Vodacom ware house,Once the devices are returned to the ware house your upgrades will be reversed and you may reapply again.
Kind Regards,
Kendell
On Sat, 29 Apr at 9:50 AM , Johan van Heerden ********** wrote:
Thanks Kendall.
So I've been told. What I need to know is where are the devices now, what is the status of the progress and how much longer are our upgrades going to be hanging in the air?
I did the upgrades online, as to avoid the lack of service at the local dealers in town, and I've been regretting the decision ever since doing the upgrades.
I need better answers than "once the devices have been returned" because they've been picked up from us quite some ago already.
Kindly advise with propper feedback, after getting the needed information please.
On 29 Apr 2017 09:42, "Vodacom Online Admin" ********** wrote:
Hi Johan van Heerden,
Ticket: https://vadminlikeminds.freshd esk.com/helpdesk/tickets/6530
Kindly be advised once the devices are returned to the ware house from ram will your upgrades be reversed.
Kind Regards,
Kendell
On Sat, 29 Apr at 7:02 AM , Johan van Heerden ********** wrote:
Good day
I would just like to know what the progress are with getting the upgrades sorted out, as the status is still the same on the numbers even though all devices have been picked up and returned weeks ago.
We are sitting with no devices and can't do any upgrades!
Kind regards
Johan
On 18 Apr 2017 15:03, "Vodacom Online Admin" ********** wrote:
Hi Johan van Heerden,
Ticket: https://vadminlikeminds.freshd esk.com/helpdesk/tickets/6530
Kindly be advised once the device has been returned to the ware house will your contract then be cancelled.
Kind Regards,
Kendell
So after Vodacom rep**** on here 2 days ago that a consultant will be contacting us, all we have to show are 3 missed calls from an unknown number that we cant phone back or even confirm it it was indeed Vodacom attepmting to resolve the issue. No sms, no email... Nothing.
I got another reply from the long email converstation between myself and Kendell after I asked him about the status of the upgrades after the devices have been collected, and this is the tone of rep****s that you get dealing with these guys:
to Vodacom
Kendell, you are sending replies with no answers to the questions I asked about what the status are of where the devices are now, how much longer it is going to take and so on.
Im taking it up on Hello Peter and see if I can get in touch with someone who can provide answers to the actual questions that Im asking.
On 03 May 2017 08:28, "Vodacom Online Admin" ********** wrote:
Hi Johan van Heerden,
Ticket: https://vadminlikeminds.freshd esk.com/helpdesk/tickets/6530
Kindly be advised that the devices are collected by ram,ram then sends the devices to the Vodacom ware house,Once the devices are returned to the ware house your upgrades will be reversed and you may reapply again.
Kind Regards,
Kendell
On Sat, 29 Apr at 9:50 AM , Johan van Heerden ********** wrote:
Thanks Kendall.
So I've been told. What I need to know is where are the devices now, what is the status of the progress and how much longer are our upgrades going to be hanging in the air?
I did the upgrades online, as to avoid the lack of service at the local dealers in town, and I've been regretting the decision ever since doing the upgrades.
I need better answers than "once the devices have been returned" because they've been picked up from us quite some ago already.
Kindly advise with propper feedback, after getting the needed information please.
On 29 Apr 2017 09:42, "Vodacom Online Admin" ********** wrote:
Hi Johan van Heerden,
Ticket: https://vadminlikeminds.freshd esk.com/helpdesk/tickets/6530
Kindly be advised once the devices are returned to the ware house from ram will your upgrades be reversed.
Kind Regards,
Kendell
On Sat, 29 Apr at 7:02 AM , Johan van Heerden ********** wrote:
Good day
I would just like to know what the progress are with getting the upgrades sorted out, as the status is still the same on the numbers even though all devices have been picked up and returned weeks ago.
We are sitting with no devices and can't do any upgrades!
Kind regards
Johan
On 18 Apr 2017 15:03, "Vodacom Online Admin" ********** wrote:
Hi Johan van Heerden,
Ticket: https://vadminlikeminds.freshd esk.com/helpdesk/tickets/6530
Kindly be advised once the device has been returned to the ware house will your contract then be cancelled.
Kind Regards,
Kendell