Vodacom Online upgrade/renewal/cancelation

A Vodacom instore consultant has warned me about the poor online consultations, and it's 110% true.

Yesterday I called to cancel a wifi ****le which Vodacom has reminded me for the last 6 months - is up for an upgrade/renewal. I followed the instructions, and has received nothing as per the recording call said that I would.

Secondly - I wanted to upgrade/renew my mobile contract - I called, confirmed which phone etc, but regarding the package deal, the consultant new nothing - she had to call me back 3 times so that she could go and "find out" regarding my request for a package deal with more data. Low and behold - with nothing confirmed, and the consultant agreed to up the amount of monthly data as per my request, I received the confirmation email & document last night with the package details that I explicitly said (the call was recorded so they will have records of it) is not enough data.

I spoke to 4 different online consultants from Vodacom today and no one can help me. How is it possible that Vodacom's staff is so ***********??

Apparently the mobile devise is to be sent to my address and the wrong package has been allocated to me. I was advised to send the devise back once I received it, and start from scratch with my application - how absurd!

I made it very clear that I need a package with more data included on a monthly basis. Then the one consultant said I can only get a tablet with a larger data package...?!?!?! I have a tablet, I want a mobile contract with a substantially larger data package!!!

Quotation No: *** Account No: I***-4 Dealer Name: ACCOUNT for DEALER ID: BYTSV