TB
Tiaan B

1 reviews | Active since Aug 2013

25 Jun 2018, 13:24

Vodacom Online upgraded the wrong contract

I currently have 4 contracts with Vodacom. I eventually managed to upgrade one of the contracts online (after much trouble, as the website kept giving errors). Result: Vodacom upgraded the INCORRECT one (my very own primary number). Because the contract upgrade is not for myself, I only picked this up 21 days after the contract was upgraded. Now Vodacom said they can't fix the problem... I must wait 3 months then they can migrate my contract, but I don't want to migrate my contract. I JUST want the correct contract to be updated! What will happen when I want to upgrade MY primary number with a new phone in the next few months!? The Solution dept at Vodacom told me to JUST GET ANOTHER CONTRACT.... how absurd!? Is there anyone at Vodacom that is capable of fixing this??

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Replies (2)
Vodacom
Vodacom's reply25 Jun 2018, 13:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Jul 2018, 11:11
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic