Vodacom Online Upgrade - What's going on.

I completed an online order for a sim-only upgrade deal. Received a confirmation email that it was all successful and that I'd receive my sim in due course. I was instructed to have my RICA documents ready for the delivery person that would arrive... on a weekday during business hours.

That was 6 weeks ago (2 Aug).

To date: there's been no change of contract, no sim delivery, no word from Vodacom.

What's happened to you Vodacom. The call centre was fun. I'm first directed to Online, who promptly redirects to upgrades, who then thinks that after-sales are the people to speak to, which then tries to get me back to sales and then it's wash rinse and repeat. Are you even targeting some kind of customer experience anymore. Something's clearly gone wrong.

I tell you what, I'm happy to s**** the whole business and continue on the month to month basis until I find a suitable alternative provide to perform a sim swap.

What say you.