Vodacom online upgrade took away my peace of mind due to lack of correct information

<p>I have done online upgrade from moderm to cell phone with Vodacom on the 02 Jan 17 which went through successfully for an amount of R299 p/m. Phone was delivered on the 06 Jan 17 therefore i contact Vodacom activation after two days which they confirm repayment as R359.80 p/m. What frustrate the most was that Vodacom been unable to explain to me what was added on the monthly repayment instead they put through the call from activation, customer care, solution, upgrade, online, account and non of mention department been able to explain the right monthly repayment. Each department said invoice is not yet been made however they see an amount of R359.80 which there was still no one to explain price details to me. I spoke to Tracy on email: ********** within seven days requesting cancelation of an upgrade because i didn't want suprices when debit order goes through. </p> <p>On our last communication Tracy comfirmed that upgrade has been reversed. I requested her to send through confirmation in terms of account details she hasn't done it. Vodacom has debited me R901.35 which i see it as **************** or *****ing because cancelation or reversal was comfirmed by Tracy(consultant) over the email chart. I need explanation of this debit order and i want it to be reversed back in my account.</p> <p> </p> <p>Thanks for your assistance in advance.</p> <p> </p> <p>Tlou.</p>