Vodacom Online Upgrade Run Around

I upgraded online with Vodacom on 3 December and specifically requested that the confirmation department call me on the main account holder number. I missed the call, and instead of attempting to contact me again or sending any form of communication, the order was simply cancelled without my knowledge.

On Monday morning, 8 December, I phoned to check the status—only to be told the order had been cancelled. The consultant then redid the upgrade and assured me that I would receive a call from the confirmation department within 24 to 48 hours. It is now Wednesday afternoon, well past the 48-hour mark, and I’m still waiting.

After contacting the after-sales department yet again, I was informed that the order is still pending because the confirmation department hasn’t contacted me. The consultant tried to assist by calling the approvals team, who confirmed that the deal has been approved after reviewing my account—but now validation is apparently required. The matter has been escalated again, and I’m told to wait another 24 hours for feedback.

To make matters worse, when I asked if I could just cancel everything, I was told that even cancellations require validation—yet no one can contact this so-called “validations” department directly. This entire process is utterly absurd.

I’ve been a loyal Vodacom customer for over 20 years, and this level of service is absolutely disgraceful.