Vodacom online upgrade *******

7 Feb - Upgraded my phone package to an offer on the Vodacom App, received written order confirmation, exactly as I selected. 25 Feb - Phone delivered 01 Mar - Received quotation for my new package, twice the price I selected & was confirmed in writing. I have spent hours on the phone & spoken to 6 different people to sort this out. Sent several emails to raise a ticket *** & ***. Only feedback I received was that it was advertised in error but I was never contacted in the 18 days before receiving the phone to tell me this & suggest a course of action. Vodacom had every opportunity to correct their error or not deliver the phone. I have repeatedly in writing & on the phone requested a supervisor or manager contact me to resolve the situation but they appear to be hiding & not taking responsibility, so nobody will get back to me. Two of Vodacom's Code of conduct are as follows - 1. We will remain committed to acting fairly responsibly & we will treat you with courtesy & respect. 2. We will provide you with accurate information regarding relevant products, services & pricing. They fall so woefully short of these codes of conduct I am left frustrated & angry, having wasted hours trying to sort out their error. If they deduct twice the price advertised & confirmed in writing from my account at the end of this month I can only consider it as **********.