Vodacom online upgrade R150 complaint

Item: Vodacom
Rating: 1
Author: Gottlieb S

I’ve upgraded online. One of the promises with upgrading is that R150 admin fee is not charged. It has been added onto my bill ( ********** 634) and many promises later still not reserved. This is ********* to start with.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

12 Dec 2018, 09:40

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply12 Dec 2018, 09:40

Official

Vodacom's replyOfficial

12 Dec 2018, 12:49

Dear Gottlieb

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.

Have a great day further

Vodacom Consumer Website Team

Vodacom's reply12 Dec 2018, 12:49

Official