Vodacom Online upgrade - Poor service

<p>I was due for an upgrade Feb 2016 but decided not to upgrade because there was no package suitable for me at the time and carried on with the contract on a month to month base. A year later I saw an upgrade in a book that caught my eye and went in to the local Vodacom outlet. There my bad experience started cause even though I was able to upgrade there was no finance on my contract. The reason according to the consultant was because I didn't upgrade in 2016. He said that he would log a call to the finance apartment but never happened.</p> <p> </p> <p>So I decided to do my upgrade over the phone to save time. it's been 2 weeks now with endless calls everyday asking what is going on and everyday a new excuse. Felicia the consultant that helped me today was so incompatant in her work that I asked to speak to a manager. The manager was in a meeting and said I should speak to her supervisor. After holding on for 5min she said she is sorry but he is on lunch and will phone me @ 13:15.</p> <p> </p> <p>Needless to say....it is 14:52 and still waiting on the call.</p> <p> </p> <p>Dear Vodacom.........I'm sure I will never hear from any of you but hope that millions of people read my post and rather go to one of the other service providers in our country. Will cancel this contract with you to and join someone else because of your poor performance by your contact centre and the people working for you. </p>