MA
Muvhi A
1 reviews | Active since Jul 2013
15 Sept 2020, 10:09
Vodacom Online Upgrade Order still ont cancelled
After a Failed attempt in completing and Online Upgrade. Vodacom indicate internal process failures which led to my order not being finalised.
i have now called the cal center twice to cancel my online upgrade and i have been told 3 times by the agents i called and the one that called me that it has been cancelled. To my shock i have been unbale to upgrade at the istore as they keep telling me vodacom has an open order for me at they cant upgrade my line.
This is totally unaccepatable that i now cannot upgrade because of Vodacom's internal process failures. i would like the online order cancelled im****iately.
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Vodacom's replyOfficial
15 Sept 2020, 11:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Sept 2020, 11:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MA
Muvhi A's updateReviewer Update
16 Sept 2020, 15:09I have not been contacted as stated on the response provided by Vodacom
MA
Muvhi A's update16 Sept 2020, 15:09
Reviewer Update
I have not been contacted as stated on the response provided by Vodacom