Vodacom Online Upgrade - old and new system

As per all the e-mails below between myself and Vodacom I can still not do a upgrade on my number due to "old" and "new" system, apparently I'm on the old system and can not get an upgrade due to this.

I've spent nearly a month as you can see from below e-mails and the last bad customer service I received was that I can not get cantact details for someone in charge or that someone in charge can't reply to my e-mails

They keep sending my query to back office whoever they might be to be resolved and every time it is a new ticket number.

I need an answer on the mails below as this is NO CUSTOMER SERVICE at all

From: Vodacom Online Admin ********** Sent: 13 November 2017 02:59 PM To: ********** Cc: ********** Subject: Re: NO CUSTOMER SERVICE - Upgrade

Hi Christene Mostert,

Ticket: https://vadminlikeminds.freshdesk.com/helpdesk/tickets/21518

That is internal which i can not give to you. Regards, Lennon On Mon, 13 Nov at 2:13 PM , Christene Mostert ********** wrote: Good day Lennon Thank you for your e-mail, however I requested contact details for someone IN CHARGE as this is ridiculous !!!!!! I will not wait another week for feedback From: Vodacom Online Admin ********** Sent: 13 November 2017 02:06 PM To: ********** Cc: ********** Subject: Re: NO CUSTOMER SERVICE - Upgrade Hi Christene Mostert,

Ticket: https://vadminlikeminds.freshdesk.com/helpdesk/tickets/21518

Kindly be advised i have sent your request once again to the relevant department asking for feedback. Regards, Lennon

From: Christene Mostert ********** Sent: 10 November 2017 01:23 PM To: 'Vodacom Online Admin' ********** Cc: ********** ********** Subject: RE: Online Upgrade on #######

Good day

Please advise what is happening with my upgrade query. This is nearly a month since I tried to upgrade on 17/10/2017

Honestly I’m sure Vodacom Support / back office can come up with a solutions.

I want my upgrade done by Tuesday 14/11/2017 or I will move to another provider

Thanks Christene Mostert

Good day Vodacom

Please may I have feedback on the mails below and attached, alternatively please give me an e-mail address of someone in charge.

Lennon previously stated I’m not the only customer with this complaint, therefore I’m sure someone should have a solution by now

From: Christene Mostert (TCS) Sent: 10 November 2017 02:46 PM To: 'Vodacom Online Admin' ********** Subject: RE: Upgrade

Good day Tracey

Thank you for your mail

Please see attached e-mails regarding my upgrade, I need to resolve as it is carrying on for nearly a month already

Kind Regards

From: Vodacom Online Admin ********** Sent: 06 November 2017 08:53 AM To: ********** Cc: ********** Subject: Re: Online Upgrade on ##########

Hi Christene Mostert,

Ticket: https://vadminlikeminds.freshdesk.com/helpdesk/tickets/20534

Kindly be advised this has being escalated by back office, i am still awaiting feedback. Regards, Lennon On Tue, 31 Oct at 10:29 AM , Christene Mostert ********** wrote: Good day AGAIN Please can Lennon to reply to all my mails or return a promised call or get back on the message I left with Shannon this morning for him to get back to me. Tell me if you can assist with the below or not Christene From: Christene Mostert ********** Sent: 30 October 2017 12:42 PM To: 'Vodacom Online Admin' ********** Cc: ********** ********** Subject: RE: Online Upgrade on ######### account ######### Good day I spoke to the gentleman in the likeminds department who promised me a follow up call at 15:00pm Friday afternoon. Till now I have not received any better feedback on the mail below, please advise urgently if you can assist or else put me in contact with your supervisor or manager who will be able to assist From: Christene Mostert ********** Sent: 27 October 2017 10:27 AM To: 'Vodacom Online Admin' ********** Cc: ********** ********** Subject: FW: Online Upgrade on ######### account ########## Good day I have not received any further feedback after 20/10/2017 regarding my query. I did get a call and I was promised I’ll have feedback by Wednesday 25 October 2017. I give up with Vodacom From: Christene Mostert ********** Sent: 25 October 2017 05:05 PM To: 'Vodacom Online Admin' ********** Cc: ********** ********** Subject: RE: Online Upgrade on ######### account ######## Good day I’d like to follow up on the below, please may I have feedback on the progress of my query From: Vodacom Online Admin ********** Sent: 20 October 2017 04:20 PM To: ********** Cc: ********** Subject: Re: Online Upgrade on ########### Hi Christene Mostert,

Ticket: https://vadminlikeminds.freshdesk.com/helpdesk/tickets/20534

First On Fri, 20 Oct at 11:48 AM , Christene Mostert ********** wrote: Good day I trust this e-mail finds you well. I have a complaint regarding the Vodacom online system, apparently there is a new and an old system now. I did an online upgrade on my number on 17/10/2017 requesting the Huawei P10 Dazzling blue promotion with the Huawei P8 and 10 GB once off data on Smart S+ package I contacted Vodacom numerous times just to be cut off every time. I eventually got a call from a call Centre agent on 19/10/2017 who advised me my number is on the old system and she will get someone to call me back. I have not received a call and decided to call again today 20/10/2017 Now I am told I cannot have the double deal due to my number still being on the old system and I should go to a store to upgrade This is unacceptable service from Vodacom, I should now go out of my way to a shop and pay R150 upgrade fee to get the deal. I am the customer but I should go out of my way to assist Vodacom to do my Upgrade, what happened with customer service where Vodacom would go out of their way for the customer. Being one of the most expensive Networks around I would surely expect top class customer service and not just telling the customer sorry we can’t assist you with what we offer everyone else because we changed systems. Your urgent feedback would be appreciated.