EB
Eugene B
1 reviews | Active since Jan 2023
06 Nov 2024, 21:58
Vodacom online upgrade not a good experience at all!
On the 5th November 2024, I did an upgrade via the Vodacom website, online. The upgrade was successfully processed. On the 6th November 2024, we went into the order history, and searched on the Ram courier website, with the tracking number provided. Surprise, surprise, the tracking number does not work and provides a feedback: "NO TRACKING FOUND". I have been a customer with Vodacom for many, many years and this is very disappointing service.
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Vodacom's replyOfficial
07 Nov 2024, 07:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Nov 2024, 07:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EB
Eugene B's updateReviewer Update
08 Nov 2024, 13:13Thank you Vodacom. You guys have done yourselves proud!
EB
Eugene B's update08 Nov 2024, 13:13
Reviewer Update
Thank you Vodacom. You guys have done yourselves proud!