VODACOM ONLINE UPGRADE NIGHTMARE

Worst on contract upgrade service , no help from vodacom customer care, worst service, full of empty promises!!!!! Not recommended to anyone!!!!!! Everything started when I did a upgrade online, they helped me very quickly no problem, then the nightmare started, firstly the incorrect device was delivered via SKYNET MIDRAND. After I informed VODACOM that the incorrect device was delivered I called numerous times for them to have the device collected even offered to go and drop it of at SKYNET MIDRAND BRANCH myself they refused and made SKYNET collect it themselves which took about 2 weeks to happen. Until now which is almost a month later I still did not receive my device nor was I informed when it will be delivered. I then cancelled the online contract upgrade thinking I could go into a store and do the upgrade there which should go much quicker, the troubles all started when I was first inform at the VODACOM SHOP that my status on the system still shows that I did receive the device which was supposed to have been updated as DEVICE NOT RECEIVED, we contacted VODACOM CUSTOMER CARE and was promised that it will be ESCALATED and within 72 hours the status problem will be sorted, it has been a week later and when I called to find out if the status was updated I was told the account is in arrears which by the way was a fault from VODACOM which billed me incorrectly and I paid the account now VODACOM says I owe them an additional amount of R724.70 . Due to the arrears they cannot update the status,I then made an immediate payment via eft for the full amount and was promised that they will update the status within 24 hours, again a promise which they still until now almost 48hrs later have not done. I tried calling VODACOM again and ask to speak to a CALL CENTRE MANAGER and was told " THERE ISNT ONE AVAILABLE TO SPEAK TO ME" but the lady that I spoke to promised to escalate the problem and give the VODACOM CALL CENTRE MANAGER my details for them to me before end of business day which never happened. I am a loyal customer of VODACOM for the past twenty five years plus and feel that VODACOM has become one of the worst cellular companies and I don't think I will recommend there business to anyone, I used VODACOM for my business also and I am now going to move my cellular business to another cellular company.