CVdB
Chinelle Van den Berg

1 reviews | Active since Jun 2016

12 Jul 2017, 12:22

Vodacom Online Upgrade Joke!!

<p>once again, i had to phone back numerous time after being promised a call back, which never happens. yesterday i got told the devide will be delivered TODAY! she told me to have my documents ready etc. when phoning now i got told there is a tehcnical error on my upgrade and i will not get it today, they need to cancel it ONCE AGAIN, this will be the 3rd time!!!!! and then re-do the upgrade! i am awaiting a call from a manager!!! as promised.... emty promises! vodacom is the biggest but the worst at looking after their customers! disgusting! just to let you know, i did this upgrade last week sunday 02 July 17 - this is now the 12th July 2017! at this rate i will be due for my next upgare, which is 24 months from now</p>

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Replies (1)
Vodacom
Vodacom's reply12 Jul 2017, 13:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team