VODACOM online Upgrade Issues

I Would also like to bring under your attention the terrible service or the lack thereof that I have received from VODACOM. Firstly; I have done an online Upgrade on the 4th of Sept, which went smoothly. I did receive an SMS stating that the Delivery would take place within 72 hours (72 hours have surpassed). Secondly; on that same SMS I was supp**** with a Tracking nr and a link which it can be Tracked on (The link works but can not find the tracking Nr.) Thirdly; Today I locked into RAM's website to see if I can track the parcel which I could, only to realise that there is an issue with the delivery address.

So after spending more than R50 of my airtime speaking to RAM to sort out the delivery address issue I was told that this needs to come directly from vodacom.

I phoned VODACOM and the consultant assisted me.

Here is my concern VODACOM; Why did I not receive a confirmation call to confirm my upgrade? When was VODACOM going to realise that there was an issue with regards to the Delivery address? Why did I need to go through all the trouble sorting out this issue and wasting my AIRTIME doing that? 72 Hours have surpassed and I have not received my Phone yet; What is Vodacom going to do about this?

I deliberately did my upgrade online because it's supposed to be hassle free especially now during the COVID period but this is not the case!!!!

Last year my wife also had issues with her online upgrade!