Vodacom online upgrade is downgrade

I upgraded in March 2019 and I was misled by the consultant at Vodacom online. The package that he offered did not even exist. On 2 April 2019 I phoned him and he said he logged a call to reverse the upgrade. This was never done, he did not log a call. I had to phone several times before the call was logged. The device was collected from me and delivered to Vodacom on 26 April. Nobody bothered to log a call to admin to reverse the contract.

It seems like this is going from worse to catastrophic Samsung A7) that was returned to Vodacom. This action taken by Vodacom seems highly suspicious and could not be legal.

Please rectify this by 12H00 on 23 May 2019, I will seek legal advice and stop the debit order at 15H00 if this is not resolved.

By queries to ********** also remains unanswered and therefore Vodacom is leaving me no choice than to take further action.

I now have a bill for R4 158.05 for the device which is in the possession of Vodacom, this is supposed to be debited on 27 March.

This is highly irregular, when I call ********** 4 i usually get cut off or my call are not returned.

Vodacom deserves no star